You can request deletion without installing the app.
Email hello@townboardgame.com from the email used for your TownBoardGame account. Use the subject “TownBoardGame account deletion”. Do not send a password or verification code.
Or, in the app, open Account → Privacy and your data → Delete account.
What happens next
The team verifies your request, confirms any records that must be retained and removes your sign-in, profile, learning history and feedback from TownBoardGame. You can cancel a waiting in-app request. Once processing starts, deletion cannot be undone.
Deletion applies to the website and app. It does not automatically issue a refund. We retain a limited deletion record and a hashed sign-in identifier to prevent the deleted account from being recreated. Payment records needed for tax or disputes are retained separately; tax records are normally retained for five years from the end of the reporting period, or longer for an ongoing legal proceeding.
Offline devices cannot be erased remotely. Clear app storage or uninstall on devices you no longer use. Contact us about retained records and backup copies.
Read the app privacy information